FAQ


How can Ion Glass help with glass balustrades?

As architectural glass specialists, we can ensure glass balustrades are designed, surveyed and installed in full compliance with health and safety regulations. Glass is a complex product and when specified for something as integral as a balustrade it is important to get expert advice from experienced technicians and surveyors. The correct fixings are critical for success, an all encompassing bespoke glass service ensures that you match the type of glass used to the function and design criteria you wish to fulfil.

Why install a glass balustrade?

Frameless glass balustrades are versatile enough to suit a wide variety properties whether commercial or residential to modern or vintage. Internal and external glass balustrades can also be installed, adding dimension to the interior or exterior of your building. With space and light at a premium in many properties, glass gives Designers, Architects and Homeowners the elusive option to create space and light from glass itself, frameless glass balustrades creates the wonderful illusion of unlimited space and a seemingly floating staircase. Glass is a timeless material which we believe will always have a certain elegance and style from vintage chic to modern minimalism.

Do glass balustrades require a survey?

All glass balustrades require a full survey with our site Surveyor to ensure the correct type of glass and fixings are specified.

Do glass balustrades require templating?

In most cases we suggest templating, in many jobs it is vital to make templates. This usually takes place upon installation of the metalwork, we can then make templates to suit the space available and ensure the glass balustrades are manufactured the exact sizes.

Which glass thickness do you use?

We use 12mm or 15mm toughened glass depending on the type of balustrade system. If the glass balustrades are secured to fixing posts or frames we use 12mm glass. To create safe, durable and completely frameless glass balustrades we suggest 15mm glass. These details are subject to survey.

Which balustrading system do you use?

1) Glass is resin set into a mild steel channel to the sub-floor, a totally concealed system;

2) Glass is set into a clamping balustrading system using mild steel plates, this system can be set between walls or covered with a wood or metal finish to conceal the fixings;

3) Glass is set into an upper and lower channel usually from ceiling to floor, the fixings are completely concealed;

4) Glass is directly bolted to a steel stringer or sub-strate, using bespoke metal bolts, these can be powder coated or plated in any type of metal finish, these are unconcealed fixings.

What types of decorative glass are available?

Sandblasted Glass: textured glass, etched glass and frosted glass are all classed and sandblasted glass. This provides an opaque finish, allowing light to still pass through the glass balustrades. This glass treatment can also be applied to the glass in patterns.

Colorglaze: our flexible coloured glass range is extremeley durable and is available in 18 standard colours, providing a broad range of opaque coloured glass. Ion Glass can also match Colorglaze to any Dulux or RAL colour reference.

Tinted Glass: blue, bronze, green and grey transparent glass can be used for subtle colour statements.

Laminated Glass: a range of bespoke interlayers can be inserted between two pieces of glass to provide unique glass balustrades. To give some examples, high colour transparent interlayers, fabric interlayers, metal interlayers, company logo/message interlayers and artwork interlayers.

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» Frameless Glass Bath Screens FAQ

Do we need a site survey?

Everybath screenis different with individual measurements. Sometimes even the simplest design - one that looks great on paper - will need tweaking when we see the location, that's why Ion’sestimated pricesare 'subject tosurvey'.

What happens at a site survey?

Ion will check the relevant walls and fittings and whether the design will work effectively. We take detailed measurements and advise you of any adjustments that might be necessary for technical reasons.

Do we need to send a representative to site survey?

Ion needs someone there with the authority to agree and sign for any changes to the original design – whether it’s the builder, designer, architect or client. If we need to return to the site because there was no one on hand to finalise the initialsurveywe will have to make a secondsurveycharge.

Do we need to worry about the standard of the walls?

Absolutely! It is imperative that the glassbath screenis fixed to a solid wall. If the walls can't take the weight of the glass Ion will have to come back to reinstall when the walls have been improved, and that will incur a secondinstallationcharge.

Any other wall worries?

Watch those pipes and cables! Ion’ssurveyorscannot see into walls and it is your responsibility to ensure that there is nothing live behind the points where we will be fixing the screen. We use detectors to pinpoint live cables but water pipes are much harder to establish. Abortedinstallationsdue to burst water pipes will be charged!

Can the screen be fitted to glass wall cladding?

Yes. Ion framelessbath screensare fully compatible with ourglass wall cladding. The glass wall cladding provides a perfectly smooth surface for the glass bath screenfitting.

Can we use bathroom tiles?

We wouldn't restrict your choice but you will need to remember that cushion tiles won't provide a flat surface for our glass to fit against. If your client chooses tiles with an uneven surface there will naturally be variation in the thickness of the silicone bond. Vitreous tiles, granite slabs and similar are attractive but very hard wall coverings are not easy to drill, can sustain damage during the fitting process (both to the surface and our equipment) and can incur a surcharge.

Does it matter if the bathroom isn't finished when you survey?

Yes and no! It doesn't matter if the bathroom isn't finished but it matters a lot if the fixtures and fittings relating to thescreen aren’t complete. To make them water-tight our screens have to fit exactly - so Ion can't guess any measurements at all. The bath must be in place.

Are there any exceptions to this?

Just one! If you have nominated a concealed wall channel Ion can survey as soon as the bath and channel are in place. In this case we will deliver the channel to site for fixing; this part of theinstallationcan be done by ourselves or the bathroom installer to our requirements.

Any hints or suggestions with regard to designs?

Try not to make it too complicated. Ion can cater for almost any requirement, but the more complex thebath screen, the more difficult and costly it is to fabricate and fit. Remember, a wall hung door is always less expensive than a glass hung door.

How long do we have to wait for an ION Bath Screen?

Ion quote 4-6 weeks fromsurveytoinstallation, except for single fixed panels which can take as little as 2 weeks – dependent on work schedules. If changes are made to designs following the survey then production won't start until we have written agreement.

Can you cope with curves?

Of course - but there are a few things to bear in mind, bespoke curves are top of the range products and as ever top of the range means expensive and you’ll need to be prepared for a lead time of about 9-10 weeks.

How do I clean Ion frameless bath screens?

All Ion bespoke bath screens are supplied complete with our PermaCleanglass treatment keeping glass crystal clear. We advise clients to use a soft cloth to wipe away occasional watermarks.

Can I speak to someone for more advice?

Of course! OurTechnical Teamare always on hand to answer your questions.

What sort of cost is a screen – do you have a minimum charge?

All our products are wholly bespoke, manufactured and installed to your individual requirements so costs are very situation specific, however you should allow at least £700 per screen. Please note, Ion will not normally supply single bath screens.


» Frameless Glass Shower screen FAQ

Do we need a site survey?

Every glass shower screen is different with individual measurements. Sometimes even the simplest design - one that looks great on paper - will need tweaking when we see the location, which is why our estimated prices are 'subject to survey'.

What happens at a site survey?

Ion will check the relevant walls and fittings and whether the design will work effectively. We take detailed measurements and advise you of any adjustments that might be necessary for technical reasons.

Do we need to send a representative to site survey?

Ion needs someone there with the authority to agree and sign for any changes to the original design – whether it’s the builder, designer, architect or client. If we need to return to the site because there was no one on hand to finalise the initialsurveyIon will have to make a secondsurveycharge.

Do we need to worry about the standard of the walls?

Absolutely! It is imperative that the glass shower scree nis fixed to a solid wall, especially with respect to wall hung doors. If the walls can't take the weight of the glass Ion will have to come back to reinstall when the walls have been improved which will incur a second installation charge.

Any other wall worries?

Watch those pipes and cables! Ion’s Surveyor cannot see into walls and it is your responsibility to ensure that there is nothing live behind the points where we will be fixing the screen. We use detectors to pinpoint live cables but water pipes are much harder to establish. Aborted installations due to burst water pipes will be charged!

Can the screen be fitted to Glass Wall Cladding?

Yes, Ion frameless glass shower screens are fully compatible with our glass wall cladding. The glass wall cladding provides a perfectly smooth surface for the shower screen fitting although both wall cladding and shower screen must be considered at the same time.

Can we use bathroom tiles?

Ion wouldn't restrict your choice but you will need to remember that cushion tiles won't provide a flat surface for our glass to fit against. If your client chooses tiles with an uneven surface there will naturally be variation in the thickness of the silicone bond. Vitreous tiles, granite slabs and similar are attractive but very hard wall coverings are not easy to drill, can sustain damage during the fitting process (both to the surface and our equipment) and can incur a surcharge.

Does it matter if the bathroom isn't finished when you survey?

Yes and no... it doesn't matter if the bathroom isn't finished but it matters a lot if the fixtures and fittings relating to the shower enclosure aren't complete. To make them water-tight our screens have to fit exactly - so Ion can't guess any measurements at all. The shower tray or wet floor area and wall coverings must all be in place.

Are there any exceptions to this?

Just one! If you have nominated a concealed wall channel we can survey as soon as the shower tray and channel are in place. In this case Ion will deliver the channel to site for fixing, this part of the installation can be done by ourselves or the bathroom installer to our requirements.

Any hints or suggestions with regard to designs?

Try not to make it too complicated. Ion can cater for almost any requirement, but the more complex the shower screen, the more difficult and costly it is to fabricate and fit. Remember, a wall hung door is always less expensive than a glass hung door.

Any other design ideas?

Don't forget the shower door has to open! Sorry, this seems obvious but often gets overlooked! For safety reasons, we can't produce shower enclosures with restricted function. You should also be aware of easy access - your client shouldn't have to walk around the door to gain access to their shower.

How long do we have to wait for an Ion Frameless Shower Screen?

We quote 4-6 weeks from survey to installation, except for single fixed panels which can take as little as 2 weeks, dependent on work schedules. If changes are made to designs following the survey then production won't start until we have written agreement.

Can you cope with curves?

Of course - but there are a few things to bear in mind, in particular it is not possible to fabricate very tight radius curves. Bespoke curved glass shower screens are top of the range products and as ever top of the range means expensive – and you must be prepared for a lead in time of about 9-10 weeks.

How do I clean Ion frameless shower screens?

All Ion bespoke shower screens are supplied complete with our PermaClean glass treatment keeping glass crystal clear. We advise clients to use a soft cloth to wipe away occasional watermarks.

Can I speak to someone for more advice?

Of course, our Technical Team are always on hand to answer your questions.

What sort of cost is involved with an Ion shower screen – do you have a minimum charge?

All our products are wholly bespoke, manufactured and installed to your individual requirements so costs are very situation specific - as a minimum you should allow at least £1500 per screen. Please note, Ion will not normally supply single shower screens.


» Glass Balustrades FAQ

How can Ion Glass help with glass balustrades?

As architectural glass specialists, Ion offers a fully bespoke service ensuring each project is managed from the design stage, with technical advice, detailed CAD drawings, accurate survey and measurements, quality manufacture - including the supply of bespoke or ‘off the shelf’ metalwork as required - and a full installation service by our own team of experienced glass technicians.

Glass is a complex product and when specified for something as integral as a structural balustrade it is essential to get expert advice to ensure the finished glass installation not only looks sensational but is also fully functional and compliant with all current regulations.

Why install a glass balustrade?

Glass balustrades are versatile enough to suit a wide variety of property styles, from commercial or residential to churches and heritage buildings. Internal and external glass balustrades can add dimension to the interior or exterior of your building. Glass gives designers, architects and homeowners the option to create more space and allow light to flow within and around a building without obscuring the structure of the building, the interior design or the view! Glass is a timeless material which is equally at home in a new build project or a centuries old church.

Do glass balustrades require a survey?

All glass balustrades require a full survey with an Ion site surveyor to ensure the correct type of glass and fixings are specified and that the final design is fully functional and compliant.

Do glass balustrades require templating?

In most cases templating is essential to ensure the glass is a perfect fit although Ion has developed a system of accurate laser surveying that avoids the need for templating in some installations. Some channel set glass balustrades rely on pre-determined measurements and don’t require templates.

Templating cannot take place until the site is ready for the glass installation as the measurements have to be wholly accurate – asking our surveyors to attend the site too early will result in additional survey costs.

Which glass thickness do you use?

Each installation is different! It depends on which glass balustrade type you are installing, whether or not it has a handrail, the size of the glass panels and where they are going to be installed. Ion will discuss and advise on the most appropriate glass thickness for your project, ensuring that the glass specified will be fully compliant.

Whichbalustrading systemdo you use?

We offer a range of bespoke glass balustrade systems including

o Bolted

o Channel set

o Clamping system

o Post and rail

o Post and clamp

o Resin set

For details on each system and which is most appropriate for your installation please click on the relevant pages of our website.

What types of decorative glass are available?

Sandblasted Glass: textured glass, etched glass and frosted glass are all classed as sandblasted glass. This provides an opaque finish, allowing light to still pass through the glass balustrades. This glass treatment can also be applied to the glass in patterns, giving scope for partial obscurity or the inclusion of your own bespoke design or logo.

Tinted Glass: blue, bronze, green and grey transparent glass can be used for subtle colour statements.

Laminated Glass: a range of bespoke interlayers can be inserted between two pieces of glass to provide unique glass balustrades, for example you could choose high colour transparent interlayers, fabric interlayers, metal interlayers, or include your own bespoke artwork, company logo or message.

Can I speak to someone for more advice?

Of course, Ion’sTechnical Teamare always on hand to answer your questions.

What sort of cost is involved with your glass balustrading – do you have a minimum charge?

All Ion glass balustrades are wholly bespoke, manufactured and installed to your individual requirements so costs are very situation specific and depend also on the type of balustrade you choose. As a general guide you should allow a minimum of £1000 per linear metre.


» Glass Perma Clean FAQ

ION PermaClean keeps glass clean, shiny and protected from limescale, grease and grime helping to retain its pristine apperance (provided the recomended maintence schedule is adered to). We can apply this to most products to ensure that your glass product is kept in check.

The following products benefit from PermaClean application:

- Frameless Shower Screens
- Frameless Bath Screens
- Glass Flooring
- External Glass Balustrades
- Washroom Cubicles

PermaClean is long lasting and will protect your glass product for 5-10 years. If you need any reapplications after this time frame please contact our support team to discuss your requirements.